Refund Policy

Return and Refund Policy

At Noble Tails, we strive to offer high-quality products for pets and their owners. However, should you not be entirely satisfied with your purchase, you can make use of our return and refund policy as described below.

1. Return Period

You have the right to return your order within 14 days of receipt, without stating a reason.

The return period commences on the day you received your order.

2. Conditions for Return

To be eligible for a return, the product must meet the following conditions:

  • The product is unused, clean, and in its original condition.
  • The product is, if possible, in its original packaging.
  • All included accessories, labels, and manuals are present.
  • The product does not fall under the exceptions mentioned in point 6.

If a returned product is damaged or shows clear signs of use, we reserve the right to apply a reduction in value.

3. How to Request a Return?

You can request a return by contacting us via:

📧 hightree.enterprise@gmail.com

Please include:

  • Your name
  • Order number
  • Reason for return (optional)
  • Photos of the product if it is damaged or defective

Upon receipt of your request, we will send you further instructions for returning your order.

4. Refund

Once we have received and inspected your return, we will process your refund as quickly as possible.

The purchase amount is usually refunded within 5 to 10 business days via the same payment method used to place the order.

5. Shipping Costs

The costs for returning a product are generally borne by the customer.

If you have received an incorrect, damaged, or defective product, we will naturally cover the return costs.

6. Exceptions (Non-Returnable Items)

The following items cannot be returned or refunded:

  • Products that have been custom-made.
  • Opened or used hygiene products for pets.
  • Digital products or gift cards (if applicable).
  • Products damaged due to improper or incorrect use.

7. Damaged or Incorrect Delivery

Have you received a damaged, defective, or incorrect product? Please contact us within 48 hours of receipt via:

📧 hightree.enterprise@gmail.com

Please attach clear photos of the product and packaging so that we can promptly assess your request. If applicable, we will provide a replacement product or a full refund.

8. Order Cancellations

Do you wish to cancel your order? Please contact us as soon as possible.

If the order has not yet been processed or shipped, we can cancel it free of charge, and you will receive a full refund.

If the order has already been shipped, our regular return policy applies.

9. Contact

For questions about our return and refund policy, please contact us via:

Noble Tails
Eikenhorst 47 Castricum
Chamber of Commerce: 42092528
VAT: NL005491408B65
📧 Email: hightree.enterprise@gmail.com